Privacy policy

Last Updated: January 30, 2025

This Privacy Policy explains how ADICTIVO JAPAN ("we," "our," or "us") collects, uses, and discloses your personal information when you access adictivoasia.com (the "Site"), use our services, make purchases on the Site, or contact us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to users of our Services, whether they are website visitors, customers, or any individuals whose information we collect under this policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge and agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, operational needs, legal requirements, or regulatory compliance. When we make updates, we will post the revised Privacy Policy on the Site and update the "Last Updated" date. We will also take any other actions required by applicable law.

Collection and Use of Personal Information

To provide our Services, we collect personal information from various sources as outlined below. The specific information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect for customer communication, service improvements, compliance with legal obligations, enforcement of applicable terms, and protection of our rights and those of our users.

Types of Personal Information We Collect

The types of personal information we collect about you depend on how you use our Site and Services. "Personal information" refers to data that can identify, relate to, describe, or be linked to an individual. Below are the categories and specific types of personal information we collect:

Information You Provide Directly

We collect personal information that you provide to us directly through our Services, including:

  • Contact Information: Your name, address, phone number, email address, etc.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number, etc.
  • Account Information: Username, password, security questions, and other account security details.
  • Customer Support Information: Information you provide when communicating with us through the Services, such as inquiries or feedback.

Some features of our Services require you to provide specific personal information. If you choose not to provide this information, you may not be able to access certain features.

Information We Collect from Your Use of Our Services

We may automatically collect specific information about your interactions with our Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device details, browser information, network connection details, IP address, and other interaction data related to how you access and use our Site and Services.

Information We Obtain from Third Parties

We may also receive personal information about you from third-party services that collect data on our behalf, such as:

  • Shopify and other service providers that support our Site and Services.
  • Payment processors that collect billing details (bank account, credit/debit card details, billing address, etc.) to fulfill transactions.
  • Third-party tracking technologies, such as pixels, web beacons, SDKs, and cookies, used when you visit our Site, interact with emails, or engage with our ads.

All information obtained from third parties is handled according to this Privacy Policy. Please also refer to the "Third-Party Websites and Links" section below.

How We Use Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services

We use your personal information to process payments, fulfill orders, send purchase confirmations, manage accounts, handle returns, and facilitate other necessary transactions. Additionally, Shopify may link your account with other Shopify services to enhance your shopping experience, following its own privacy policies.

2. Marketing and Advertising

We may use your personal information to send marketing, promotional, or advertising communications via email, SMS, or postal mail. This includes personalized advertising based on your activity on our Site or other websites.

3. Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraud or illegal activities. If you register an account, it is your responsibility to keep your login credentials secure. If you suspect your account has been compromised, please contact us immediately.

4. Customer Communication and Service Improvements

We use your personal information to provide customer support and improve our Services. This helps us respond to inquiries, provide better service, and maintain business relationships.

Cookies and Tracking Technologies

Like many websites, we use cookies on our Site. For details about the cookies we use to operate our Shopify store, visit: Shopify's Cookie Policy.

We use cookies to:

  • Enhance your experience by remembering preferences.
  • Analyze interactions with our Site to improve functionality.
  • Allow third-party service providers to personalize ads and services.

Most browsers accept cookies by default, but you can change your settings to block or delete cookies. Note that disabling cookies may impact your experience, preventing certain functions from working correctly. Blocking cookies also does not completely prevent third-party data sharing.

How We Share Personal Information

In specific situations, we may share your personal information with third parties to fulfill orders, provide services, or comply with legal obligations. These third parties include:

  • Service providers: Vendors that provide IT management, payment processing, analytics, fulfillment, shipping, and customer support.
  • Marketing and business partners: Companies that assist with advertising or service delivery.
  • Affiliates and subsidiaries: Related entities within our business group.
  • Legal authorities: When required to comply with laws, enforce policies, or protect users.

We do not use or disclose sensitive personal information without your explicit consent.

Third-Party Websites and Links

Our Site may contain links to external websites or platforms operated by third parties. Please review their privacy and security policies before engaging with them. We are not responsible for the privacy practices or content of third-party sites.

If you share information publicly (e.g., social media), it may be viewed by others, and we are not liable for how external platforms use your data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion.

As of the date of this Privacy Policy, we do not "sell" or "share" personal information of individuals under 16 years old, as defined by applicable laws.

Data Security and Retention

We implement security measures to protect your personal information. However, no method is 100% secure, and we cannot guarantee complete protection. Please avoid sending sensitive information via unsecured channels.

We retain personal data only as long as necessary for account management, service fulfillment, legal compliance, and policy enforcement.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Deletion: Request that we delete your personal information.
  • Correction: Request corrections to inaccurate personal data.
  • Data Portability: Request a transfer of your personal information.
  • Restriction: Request limitations on how we process your data.
  • Consent Withdrawal: Revoke your consent where applicable.
  • Appeal: Challenge our response to your request.
  • Marketing Preferences: Opt-out of promotional communications via the "unsubscribe" link in emails.

To exercise these rights, please contact us using the details below.

Contact Us

For questions about our Privacy Policy or to request access to your personal information, please contact us at:
📧 Email: info@adictivoasia.com
📍 Address: Asahikita Hoshi, Biei-cho, Kamikawa-gun, Hokkaido, Japan 〒071-0261