Refund policy
Return Policy
Returns & Exchanges
We strive to ensure your satisfaction, but in the event that the delivered product falls under any of the following conditions, we will process a return or exchange:
- The product is defective.
- The delivered product differs from the one you ordered.
How to Request a Return or Exchange
Contact Us
Please contact us within 7 days of receiving your order at the following email address:
📧 Email: info@adictivoasia.com
Required Information
When reaching out, please provide the following details:
- Order number
- Description of the issue (include photos if possible)
Return Shipping Instructions
Once we receive your request, we will provide details on the return or exchange process, including return shipping instructions and the return address, via email.
Important Notes
- Returns and exchanges are only applicable for unused items that remain in their original condition upon delivery.
- Requests made after 7 days of receiving the item may not be accepted for return or exchange.
- If the return is due to a defective product or incorrect delivery, we will cover the return shipping costs.
For any questions or concerns, feel free to contact us at info@adictivoasia.com.